Frequently Asked Questions
What happens when I make an order?
You'll receive an email confirmation when your order has been submitted. Sometimes confirmation emails can end up in the junk or spam folder. Once the payment is cleared and dispatched, information is available to us - you'll receive an email with your order tracking number.
What is a recurring order - “Subscribe and Save”?
Our recurring orders are an automatic 3 or 6 monthly shipment of your BNs or collagen powder. The commitment to regular orders is rewarded with a loyalty discount every time; you save between 15% to 25% OFF.
It's completely flexible, so if you have an order due to process but you are not ready, you can just let us know, and we will set a new date for you that is more suitable. Overall it just saves you time and money, but it also reminds you how important it is to keep up with taking your BNs every day.
How long will my order take?
Same day dispatch for all orders placed before 2 pm between Monday to Friday.
Can I make changes to my order?
Once placing your order, no alterations or cancellations can be made. If you find you have entered the incorrect shipping details, please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.
What happens if I’m not home when my order comes?
Australia Post will leave a card with details for an Alternative Delivery Point or nearest Post Office or Australia Post depot unless specified otherwise with them - for example, Safe Drop with Australia Post or Authority to leave unattended. We are not held responsible for packages left unattended by Australia Post through Safe Drop or with Authority to leave.
Can I use two discount codes on my order?
Our website cannot apply two discount codes to any order.
What should I do if my order does not arrive on time?
If your order has not been delivered in the expected time frame, please contact our support team during office hours on 07 3501 0323 from Monday to Friday 8.30 am - 4.30 pm. We will help track down your order as soon as possible.
I am outside Australia and New Zealand. Can I place an order?
Yes, we ship worldwide - we don't want anyone missing out! All shipping is available via Australia Post. Your location and the package weight determine the exact shipping and delivery charges. Please be advised that each country may impose their own taxes or duties once the customer's package is collected. If you need assistance with ordering internationally, please contact us during office hours on 07 3501 0323 from Monday to Friday 9 am - 3.30 pm or email us at email@example.com
What payment options are available?
We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa. After Pay is only available for our portion control products - the banking details will appear during checkout.
Is it safe to send my credit card details?
Yes, BN Healthy is a secure site. If you remain concerned, you can call us through your credit card details during office hours on 07 3501 0323 from Monday to Friday 9 am - 3.30 pm.
How do I subscribe to my favourite vitamins?
When purchasing your vitamins, select the 'Subscribe and Save' option to save up to 25%! Choose to receive your monthly, quarterly, bi-monthly or annually - we will ship whenever you've selected! You can create an account and manage your subscription to your preference.
For more information, visit our subscription page HERE !
How often will my vitamins arrive?
Either monthly, quarterly, bi-monthly or annually, depending on which option you choose. If you want to change this in the future, you can log into your account. Simply create an account with the email address you used to purchase the subscription.
- How do I cancel my subscription?